Is It Legal to Refuse Paper Receipts?

As more retailers go digital, many are asking: can I legally stop offering paper receipts? The short answer is: in many regions — yes, with some conditions. Here’s what you need to know to stay compliant while going paperless.

The shift toward digital-first receipts

Several countries, including France and parts of the EU, have introduced policies encouraging paperless receipts by default. The aim: reduce paper waste and promote modern, eco-conscious retail practices.

Legal considerations

Before fully ditching paper, check local regulations. In many jurisdictions:

• You can make digital receipts the default, but must offer paper upon request.
• You must collect consent if the digital ticket involves personal data (e.g. via email or account).
• Receipts must remain easily accessible in case of dispute or tax verification.

In France, since August 2023, retailers are no longer required to print a receipt by default. Customers can request one, but the digital option is encouraged — especially via scan apps, QR codes, or anonymous downloads.

Best practices

• Display clear signage offering both options (paper/digital)
• Allow customers to choose without pressure
• Ensure GDPR-compliant data handling for emailed or stored receipts

Conclusion: You can embrace the paperless future — legally and ethically. Offer choice, protect data, and highlight the environmental benefits. With the right tools, digital receipts are a win-win for your business and your customers.

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